Privacy Policy

Novus Systems ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, and what rights you have regarding your data when you visit novus-systems.gr or otherwise interact with us.

1. Who We Are

Novus Systems is a digital engineering company based in Athens, Greece, designing custom software, SaaS products, and high-performance websites for organizations across Greece and beyond. For the purposes of data protection law, Novus Systems is the data controller responsible for your personal data.

2. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website.

Information you provide

• Contact form submissions: full name, company name, email address, phone number, service of interest, and your message.
• Any information you send us directly by email or phone.

Information collected automatically

• Usage data via Google Analytics — pages visited, time on site, referral source, general device and browser type, and approximate location (derived from IP address).
• Cookies used by Google Analytics to distinguish visitors and measure site performance.

3. How We Use Your Information

• To respond to inquiries submitted through our contact form and to discuss potential projects.
• To send a confirmation email acknowledging receipt of your message.
• To understand how visitors use our website, so we can improve its content and performance.
• To meet legal, accounting, or regulatory requirements where applicable.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases: your consent (for analytics cookies and marketing communications), our legitimate interest in responding to inquiries and operating a secure, functioning website, and, where applicable, the steps necessary to enter into a contract with you.

5. Cookies & Analytics

Our website uses Google Analytics (GA4) to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymized usage statistics. You can control or disable cookies through your browser settings at any time, or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Information

We do not sell your personal data. We may share limited information with trusted third parties strictly to operate our website and business:

• Google Analytics — anonymized usage/analytics data.
• Our hosting provider — to store and serve website data securely.
• Email service providers — to deliver contact form notifications and replies.

We do not share your data with third parties for their own marketing purposes.

7. Data Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and maintain a record of business communications, typically no longer than 24 months unless a longer period is required by law or an ongoing business relationship. Analytics data is retained according to Google Analytics' standard retention settings.

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to certain processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Hellenic Data Protection Authority (dpa.gr) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details below.

9. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when it was last revised.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: